This policy explains the warranty coverage that applies to parts purchased from rheadsupply.com, operated by Rhead LLC (“Rhead,” “we,” “us,” or “our”). It applies to all orders placed through the Site.
1. WARRANTY PERIOD
All parts sold by Rhead include a 90-day limited warranty from the date of delivery, covering defects in materials and workmanship.
2. WHAT’S COVERED
Parts that fail to function properly due to a manufacturing defect, when installed and used correctly, within the warranty period.
3. WHAT’S NOT COVERED
This warranty does not cover damage caused by improper installation, misuse, normal wear and tear, electrical surges, or consumable components. Compatibility issues on unused, uninstalled items are covered separately under our Returns and Refunds Policy.
4. HOW TO FILE A WARRANTY CLAIM
Submit a Return / Warranty Request through our Contact Us page. Include your order number, a description of the issue, and photos if applicable. We’ll review your claim and follow up with next steps.
5. REMEDY
Approved warranty claims are resolved with a replacement of the same or an equivalent part at no cost to you. We do not issue refunds for warranty claims. If a direct replacement is no longer available, we may offer a comparable substitute or refund for the amount paid.
6. RELATIONSHIP TO OUR RETURNS POLICY
This Warranty Policy applies to parts that have already been installed and later fail. For returns of unused, uninstalled items, see our Returns and Refunds Policy.
